Built for riders, by riders. At Moto Core Parts, we stand behind the quality of our premium motorcycle parts. We’re committed to your satisfaction, ensuring every Panhead, Sportster, and custom build project meets the high standards you expect from us. However, we understand that sometimes a part might not be the right fit for your ride. Our Returns & Exchanges policy is designed to be as straightforward and reliable as our components.

Our Return & Exchange Guarantee

We accept returns and exchanges for most items within 15 days of you receiving the shipment, provided the item is in its original, unused, and uninstalled condition, with all original packaging and tags intact.

Please Note: Due to the specialized nature of certain components, the following items are FINAL SALE and cannot be returned or exchanged for hygiene, safety, or customization reasons:
  • Tools: All hand tools and specialty workshop equipment.
Additionally, any item that has been installed, used, altered, or is not in its original packaging will not be eligible for return.

Step-by-Step Return/Exchange Process

  1. Initiate a Request: Within the 15-day window, contact our customer service team at [email protected] to initiate the process. Please include your order number and details about the product you wish to return or exchange.
  2. Receive Instructions: We will email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to ship the item. Returns shipped without an RMA number will not be accepted.
  3. Ship the Item: Carefully pack the item in its original packaging. Include a copy of your order confirmation or a note with your RMA number and order details. Ship the package to the address provided in your instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).
  4. Inspection & Processing: Once we receive the item at our warehouse, our team will inspect it to ensure it meets our return conditions. Upon approval, we will process your exchange or refund.

Refund Timelines and Methods

Your satisfaction is our priority. We will process your refund promptly after the returned item has been received and inspected.

  • Timeline: Please allow 3-5 business days for the refund to be processed after we receive and approve your return.
  • Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Depending on your financial institution, it may take an additional 5-10 business days for the refund to be fully reflected in your account.

For exchanges, we will ship the new item as soon as the return is approved, subject to product availability. Standard or free shipping terms will apply.

Return Request Email Template

To help you get started, here’s a template you can use for your return or exchange request.

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Moto Core Parts Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Your Order Number] Product Name: [Name of the Product] Reason for Return/Exchange: [Please provide a brief reason] Please send me the necessary instructions and an RMA number to proceed. Thank you, [Your Full Name] [Your Phone Number – Optional]

For any further questions about our Returns & Exchanges policy, don’t hesitate to reach out to us at [email protected].

Ride safe,
The Moto Core Parts Team