Welcome to the Moto Core Parts FAQ hub. We’re here to provide clear, straightforward answers to your most common questions about our products, services, and policies. Built for riders, by riders.
Products & Parts
What kind of motorcycle parts do you specialize in?
We focus on high-quality components for a wide range of motorcycles, particularly catering to enthusiasts of classic Harleys like Panheads and modern upgrades for Sportsters. Our core categories include Drivetrain & Transmission, Engine components, Fenders, Frame & Chassis parts, Sissy Bars, and essential Tools.
Are your parts new or used? What’s the quality?
We deal primarily in new, high-quality aftermarket parts. Every item is rigorously checked against our quality standards before it leaves our warehouse in Portland, ensuring reliability for your build and your ride.
Ordering & Account
How do I create an account?
You can create an account during the checkout process. Having an account allows you to track orders, save your details for faster future purchases, and view your order history.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page. Enter your email address, and we’ll send you a link to reset your password securely.
Payment
What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for a secure and quick checkout experience.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information. We do not store your full credit card details on our servers.
Shipping & Delivery
Where do you ship from?
All orders are shipped from our warehouse located at 4244 Berkley Street, Portland, US 97205.
What are your shipping options and costs?
We offer two reliable options:
- Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivered within 10-15 business days after shipment.
- Free Shipping: Available for orders over $50, shipped via EMS. Delivered within 15-25 business days after shipment.
How long does order processing take?
We pride ourselves on speed. All orders are processed and carefully packed within 1-2 business days before being handed to the carrier.
Do you ship worldwide?
Yes, we ship globally! However, we currently cannot deliver to a few remote areas, primarily some parts of Asia and other isolated regions. The checkout system will confirm if we can ship to your address.
Will I have to pay customs or import duties?
For international orders outside the US, customs fees, import duties, or taxes are not included in the product or shipping cost. These charges are the customer’s responsibility and vary by country. We recommend checking your local regulations beforehand.
How can I track my order?
As soon as your order ships, you will receive a confirmation email containing your tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s journey to your doorstep.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied. You may return most unused items in their original packaging within 15 days of receipt for a refund or exchange. Please contact our customer service team at [email protected] to initiate a return and receive instructions.
Who pays for return shipping?
The customer is typically responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
Contact & Support
How can I contact customer service?
Our dedicated team is here to help! For any questions not covered in this FAQ, please email us at [email protected]. We’ll get back to you as quickly as possible.
At Moto Core Parts, we’re not just delivering parts; we’re delivering passion. Gear up, get building, and know that we’re with you all the way to the open road.
— The Team at Moto Core Parts